1. About Valora Lume
Valora Lume is an online brand and store based in Sri Lanka. Our website may provide access to product listings, customer accounts, account-related features, and other website services.
2. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not misuse, damage, interrupt, or interfere with the website, its services, its security, or other users.
You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to accounts, systems, or data
- Interfere with the website’s functionality, security, or availability
- Upload or submit malicious code, spam, or abusive content
- Use automated tools to abuse login, forms, or other website features
We may suspend or restrict access if we reasonably believe the website is being misused or if access creates a security risk.
3. Account Registration and Security
Some features of our website may require you to create a customer account or sign in.
When using an account, you agree that:
- The information you provide is accurate and up to date
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for activity that occurs through your account unless caused by our own error
- You will notify us promptly if you believe your account has been accessed without authorization
We may use security measures such as verification checks, login protection, and account safeguards to protect users and the website.
4. Social Login
Our website may allow sign-in through third-party services such as Google or Facebook.
If you choose to sign in through a third-party service:
- We may receive limited account information needed to authenticate you and connect or create your customer account
- Your use of those third-party services is also subject to their own terms and privacy policies
- We do not receive your password for those third-party accounts
We may change, limit, or discontinue social login options at any time.
5. Product Information
We aim to present products and product information as accurately as reasonably possible. However:
- Product descriptions, images, and other content may contain minor errors or differences
- Product appearance may vary depending on screen settings, photography, or display conditions
- Product availability may change without notice
Nothing on the website guarantees that a product will always be available.
6. Pricing and Availability
Prices and availability shown on the website may be updated or changed at any time without prior notice.
We make reasonable efforts to keep pricing and product information accurate, but errors may occur. If we discover a clear error affecting a product listing, order, or price, we may correct the issue and contact the customer where appropriate.
7. Orders
Placing an order through the website does not automatically guarantee acceptance of that order.
We may refuse, cancel, or limit an order where reasonably necessary, including in situations involving:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or misuse
- Incomplete or inaccurate order information
- Security concerns
If an order cannot be processed, we will handle the matter in accordance with the circumstances and any applicable policies or legal requirements.
8. Payments
If payment features are available on the website, customers are responsible for providing valid and accurate payment-related information where required.
We may use third-party payment or operational service providers to support website transactions. We do not control third-party systems beyond our own website integration.
9. Intellectual Property
All content on this website, including but not limited to text, design, branding, graphics, logos, layout, and original website content, is owned by or used by Valora Lume unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, or exploit website content for commercial purposes without prior written permission from us.
10. Privacy
Your use of the website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect information.
11. Third-Party Services and Links
Our website may rely on or contain links to third-party services, tools, or platforms, including login providers, hosting providers, email services, security tools, or other integrations.
We are not responsible for the independent content, policies, or practices of third-party services. Your use of those services may be subject to their own terms and policies.
12. Service Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.
The website may become unavailable temporarily for maintenance, updates, technical issues, security reasons, or other operational reasons.
13. Disclaimer
The website and its content are provided on an "as is" and "as available" basis to the extent permitted by applicable law.
We do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components. We make reasonable efforts to maintain and secure the website, but no online service can be guaranteed to be completely secure or uninterrupted.
14. Limitation of Liability
To the extent permitted by applicable law, Valora Lume will not be liable for indirect, incidental, special, consequential, or similar losses arising from or related to your use of, or inability to use, the website.
Nothing in these Terms & Conditions is intended to exclude liability that cannot lawfully be excluded under applicable law.
15. Termination or Restriction of Access
We may suspend, limit, or terminate access to the website or any account-related feature if reasonably necessary for security, misuse prevention, legal compliance, operational protection, or violation of these Terms & Conditions.
16. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time. When we do, we will post the updated version on this page and revise the effective date where appropriate.
Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.
17. Contact
If you have questions about these Terms & Conditions, you may contact us at: